We are always looking to improve our service and welcome feedback on your experiences with us. Whether bad or good, please tell us so we can build on our good practice and learn from our mistakes.

You will find feedback forms in the reception area of the venue you have visited, alternatively you may pass your feedback and ideas to your nearest venue using the details on the contact us page.

Mark Humphreys holds drop-in sessions at each of our venues. These sessions give you a chance to meet our CEO and speak to him face-to-face about your experiences with Magna Vitae. Posters are displayed in your local venue to tell you the times and dates of these sessions. They are also advertised in our monthly members’ newsletters.

Complaints 

Although we do always try to get it right, sometimes things don’t quite go to plan and mistakes can be made. If unfortunately this has happened to you and you feel you would like to make a complaint, please see the information below.

We strongly recommend that you bring any complaint in the first instance to the attention of a member of staff. This allows us to try to resolve the issue straight away so that you can enjoy the rest of your visit.

If this you are still unhappy with the outcome or you feel that the issue still needs further consideration then you can make your complaint in person, by phone, by email or in writing.

When making a complaint please include the following:

  • Your full name, address and contact details
  • As much information as you can provide about the complaint, including:
    o    What has gone wrong?
    o    What can we do to improve or resolve this matter?

We have a two-stage Complaints Procedure which you can see the details of below. We will endeavor to deal with your complaint as quickly as possible. If it is clear that the matter will need a detailed investigation, we will keep you up to date with this.

Our Contact Details

Magna Vitae Trust for Leisure & Culture,
Room 10, Fairfield Enterprise Centre,
Lincoln Way,
Louth,
Lincolnshire,
LN11 0LS

Email: info@mvtlc.org