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Frequently Asked Questions

How do I cancel my membership?

If you have a membership with Magna Vitae you are required to give one calendar months notice to cancel. You will need to fill in one of the forms through the link below to cancel your membership.

How much are the lockers?

When you are visiting one of our venues, the lockers take a refundable £1 coin or trolley token.

At Meridian Leisure Centre in Louth, if you wish to use the Health Suite changing rooms, please note these are padlocked lockers. This means that you will need to bring a padlock with you to use the lockers.

Please note all lockers are emptied regularly to avoid custom keeping their belonging in a locker.

Can I check what bookings I have made?

Yes, you will be able to see all of your bookings and you will receive a confirmation email for each booking you make through our booking portal.

How do I receive my online booking details?

Please contact reception at your nearest centre to  collect your login details.

The doctor has referred me to come to the gym, how do I start?

We run sessions for referrals from your gp. Once we have received your referral letter one of our consultants will call you to book a consultation. This option is £45 for 3 months and then you can choose to do £23.50 a month by direct debit for the next 9 months.

Find out more on our Exercise Referral page.

Do you offer personal training sessions and how much are they?

Yes we do, each site has their own Personal Trainers, speak to reception to get their prices.

Can I have a programme made for my specific needs to use in the gym?

We can do that, all we ask is for you to contact reception so that they can book you in with one of our consultants on a day and time to suit. This is included as part of your membership.

Do I have to become a member to use the gym?

No you can use the gym “pay as you go”, you will need to pay for your induction then pay each time you come in. If you would like to participate in an exercise class whilst you are at the venue you will need to pay for this seperately.

Do you do a monthly membership for those working in area?

There is an option for a non-contract membership.  Take a look at our membership packages.

Why do I need an induction if I’ve used gyms elsewhere?

Joining the gym allows access to all of our equipment which can be different from other sites. The first, most important part of the induction is to make sure you know how to use and are comfortable with all of our equipment.

We find that a large number of customers have used gyms before but not necessarily achieved the results they would like, our helpful and qualified staff will assist you to get the most out of your sessions and to make them goal based and enjoyable.

After the initial induction we offer free follow ups to members so that we can design a programme specific to your needs.

I’ve never been to your facility before or used a gym & I’m nervous. Would somebody show me around and what to do?

Drop in to our venues at anytime and someone will be more than happy to give you a tour and get you booked in to have an induction.

Don’t worry! We will show you how to use all of our equipment and design a programme to meet your needs.

How old do you have to be to use the sauna & steam Room?

The age limit  for these is 16 years and over.

Are exercise classes free with membership?

Yes exercise classes are free with memberships. If you do not have a membership and you want to do exercise classes, you can pay per class.

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